At Leading Edge, we strive to provide high-quality IT training programs. We understand that circumstances may require changes in enrollment, and this policy outlines our guidelines for refunds and returns on our online courses.
1. Refund Eligibility
Refund requests must meet the following conditions:
- The request is submitted within [X] days of purchase.
- The student has not completed more than [X]% of the course content.
- The request is based on a valid issue, such as technical difficulties preventing access.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- If a student has accessed or completed a substantial portion of the course.
- If the refund request is made after the designated refund period.
- If dissatisfaction is based on personal preferences rather than course quality.
- If the course was purchased through a promotional or discounted offer.
3. Course Cancellation & Modifications
- Leading Edge reserves the right to cancel or modify courses at its discretion.
- If we discontinue a course, students may be eligible for a full or partial refund.
- If technical issues occur, we will attempt to resolve them before issuing refunds.
4. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact our support team at [Insert Email] with your order details and reason for refund.
- Our team will review your request within [X] business days.
- Approved refunds will be processed to the original payment method within [X] days.
5. Digital Course Access & Returns
- Since online courses involve digital content, returns are not applicable once course materials are accessed.
- In cases of technical issues, we offer support and troubleshooting before considering refunds.
6. Contact Us
For any concerns regarding refunds, please contact:
Email: [Insert Contact Email]